When And How To Contact Us
If you've made an order and have any concerns about it, feel free to reply to any of the emails we have sent you and someone will get back to you within a week (yes, it takes that long, we're multitasking... - sorry).
We do not offer pre-order support. Use this page only to report an issue with the site. For your convenience, here's a quick FAQ that covers most other pre-order situations:
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Q: "I have a need for a design but am not comfortable making/finding/scanning it myself."
A: "Come on, buddy! 🙂 You can do this! 💪 It's not so hard. The easiest CAD program is called Tinkercad and it's so easy to use, it's taught in some kindergarten classes. 👶 In a weekend, you too can have the 'make something from nothing' superpower! 🚀 Just believe in yourself!"
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Q: "I'd like a quote for _____."
A: "Great! Just get an STL file specifying what you want and upload it to our order page and our site can give you an instant quote. No human contact needed. For that you can still go to the grocery store checkout counter... oh wait. That's gone now too... Um... Use social media? Woops, that's deceivingly soul-crushing... Meet someone new on the street? Oh... Stranger danger... Hmm... Shit. Good luck, bro."
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Q: "So, if you're not going to help me get my design, what the heck are you good for, anyway?"
A: "Good question! We specialize in turning designs (your side) into reality (our side). We have a 95% customer satisfaction level for that part of the process, and if you're in that unfortunate 5% then we'll do our best to make things right (just give us some time for it, please)."